REFUND POLICY

At NILLI LONDON, we take immense pride in the exceptional quality and craftsmanship of our abayas. It is our priority to ensure that you are completely satisfied with your purchase. Due to the bespoke nature of our products, we have established the following policy regarding refunds and exchanges.

Please note that we do not offer refunds once an order has been placed and processed. We kindly ask that you review your order carefully before confirming your purchase, as all sales are final.

Exchange Policy

We only accept exchanges in the event that an item is found to be faulty, damaged, or if there has been an error in fulfilling your order.
If you receive a defective or incorrect product, you must contact our customer service team within 7 days of receiving your order. Our team will review your case and provide you with instructions to facilitate the exchange process.

Conditions for Exchange

To be eligible for an exchange, the following conditions must be met:

• The item must be in its original condition, unworn, and unused.

• The item must be returned in its original packaging, with all tags and labels attached.

• The item must be free from any signs of wear, alteration, or damage.

• The exchange request must be submitted within 7 days of receiving the order.

NILLI LONDON reserves the right to deny any exchange request if the returned item does not meet these conditions.